Question 1

How do the packages differ from the individual membership?

Accepted Answer

Packages are designed for teams and NDIS providers. They include multiple user seats, priority support, and provider-focused training tools.

Question 2

What’s included in the Individual Annual Membership?

Accepted Answer

You get full access to every course, resource, update, and certificate for 12 months — unlimited learning for individuals.

Question 3

Do you offer refunds?

Accepted Answer

We offer refunds only if no courses have been accessed. Once content is used, we cannot provide refunds due to digital delivery.

Question 4

Does the Enterprise plan include custom training?

Accepted Answer

Enterprise plans can include tailored learning paths, custom pricing, and additional onboarding support depending on your needs.

Question 5

Can I upgrade my plan later?

Accepted Answer

Definitely! You can upgrade from Beginner → Pro → Advanced at any time — we only charge the difference.

Question 6

Can I add more staff to my package?

Accepted Answer

Yes. If your team grows, you can add more users anytime. Just contact us and we’ll expand your access.

How Can We Support You?

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